MIA: how Hidral's virtual assistant works
It allows lifting professionals to consult information about products, technical documentation and after-sales service directly from the corporate website.
Five decades of technical knowledge, now also in conversational form
With five decades of experience and a presence in more than 120 countries, Hidral offers a broad range of lifts, goods lifts, car lifts and accessibility platforms for installers, consultancies and other lifting professionals. For those who work with this equipment, being able to access information quickly and easily is essential to handle enquiries and resolve issues effectively.
MIA was created to make that knowledge more accessible. Developed together with Clover AI and specialised with Hidral's own content, the assistant acts as a first level of support: it guides enquiries, helps identify products and brings technical documentation closer to professionals without replacing the support of the technical and commercial teams.
Technical scope
Questions about specific models, answered from Hidral's documentation
MIA can locate information about Hidral product families such as EH, QH, EHM, MH, ECH, DH, PH, MTH, SH and UH/UHe. Professionals can ask about fault codes, doors and accesses, installation requirements, dimensions, safety components, hydraulic systems, maintenance, manuals, electrical diagrams, applicable standards and declarations of conformity.
For example, MIA can help determine whether a Hidral QHV can use vertical-opening doors, explain a fault code on a Hidral DH, find the dimensions required by an EH-1500 or locate an electrical diagram. To provide the answer for a particular configuration, MIA consults the technical information available from Hidral.
Available information
Search Hidral documentation with MIA
MIA helps you locate technical and product information without reviewing manuals one by one.
Fault codes and issues
Ask about errors, signals and issues affecting Hidral equipment.
Manuals and documentation
Find information in Hidral manuals, technical datasheets and other documents.
Maintenance
Locate available procedures, checks and maintenance recommendations.
Installation and setup
Review requirements and instructions related to installation and commissioning.
Products and specifications
Ask about models, capacities, dimensions, features and product options.
After-sales service
Get initial guidance for questions about Hidral products and after-sales service.